FAQ

If your order has not yet been dispatched, you can contact us to cancel your order. If you want to change your order, the most convenient way is to cancel your order and place a new one. 

If your order has already been shipped, we cannot cancel it. However, you still have the option to return the item after you receive it. Please see our Return and Refund Policy for details.

We support a wide range of online payment methods, including Visa, Mastercard, American Express, Maestro, Klarna, Apple Pay, Google Pay, PayPal, Shop Pay, and also Bancontact (available in Belgium) and iDEAL (available in Netherlands).

During browsing and checkout, our system automatically selects the currency relevant to your location. You can also change the currency by modifying the region and currency options in the upper right corner of the website. Please note that due to exchange rate fluctuations, there may be slight differences in product prices between different currencies. Customers outside the EU are responsible for customs duties and taxes.

After payment, you will receive an automatic order confirmation email. We will ship your order within 1-2 business days. Once your order is shipped, you will receive an email with a tracking number. Delivery times vary depending on your location. Please see our Shipping Policy for more details.

The tax situation depends on your location:

For customers in the EU:
As a micro-business registered in Sweden, we are required by law to charge Value Added Tax (VAT) on all purchases made by EU customers. The VAT rate applied will vary depending on the country of delivery, in accordance with EU regulations. The applicable VAT rate is included in the prices you see on our website and is clearly displayed during checkout. Your VAT payment helps support essential public services, such as healthcare, education, and infrastructure, in the respective EU country.

For customers outside the EU:
If you're shopping from outside the European Union, the prices you see on our website automatically exclude VAT. No additional taxes will be charged at checkout. However, please be aware that you may be subject to import duties, taxes, or fees imposed by your country's customs authorities when you receive your order. As the recipient, you are responsible for paying any such charges. We recommend checking with your local customs office for more information on potential import fees.

We believe in transparent pricing, so there are no hidden fees. If you have any questions about taxes or charges related to your order, please don't hesitate to contact our customer support team.