Return and Refund

Return and Refund

Last updated: Oct 10, 2024

14-Day Return Policy

You have the right to cancel your purchase and return the products within 14 days from the date you receive your order.

To start a return, please contact us. Registered customers can directly request a return by clicking on "Request Return" in the order details.

To ensure a smooth refund process, let us know your order number and ensure the package is well-packaged. The items inside should be in their original condition, with packaging unopened and unused, so we can restock the product. Opened or used products are not eligible for return.

Once we receive and inspect the returned products, we will process your refund within 3 business days. The refund will be automatically returned to your payment account. Depending on your payment account’s policy, you may receive the refund immediately or within several business days.

Please note that you will need to cover the return shipping costs, and the refund will deduct the initial shipping fee.

For orders with free shipping, if a customer chooses to return items without a specific reason, we may deduct the corresponding shipping fee from the original order total. This fee would have been charged initially but was waived due to the free shipping promotion. The specific amount of the shipping fee will be calculated based on specific customer's return. However, if the return is due to reasons that are our responsibility, such as product defects or shipping errors, we will provide a full refund for the order, including any shipping fees, even for orders that originally had free shipping. We are always happy to communicate with our customers regarding these matters to ensure a fair resolution.

Products Damaged 

If any items or parts of the items you received are damaged, we apologize for the inconvenience. Please contact us with your order number, a description of the issue, and photos showing the condition of the items. We will process your refund within 3 business days upon confirmation.

Refunds are issued for damaged items only. If all items in your order are damaged, the shipping cost will also be refunded.

If you prefer a replacement for the damaged items instead of a refund, and stock is available, we will reship the items at no additional charge.

Return Address 

Kungsgatan 52D 1003, 75321 Uppsala, Sweden

If you need more help, please contact support@paperwhisper.com.

* We reserve the right to modify this Returns & Refunds policy. Any changes will be posted on this page.